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Everything you need to know about hiring with us
Signing up takes a few minutes. Equipment arrives at your door. Payments run automatically each week.
Here is exactly how it works
Sign up online
Takes 2 minutes
Confirmed within 12 hrs
Via text from our team
Pay your bond
Includes free delivery and first week free
Equipment delivered
We book a time with you
GETTING STARTED
1
Sign up on the website
Fill in your basic details including your name, address, phone number and a secondary contact. Submitting the form does not activate a live account. You have not committed to anything yet.
2
Receive your confirmation text within 12 hours
Our office team will send you a confirmation text. You can reply to confirm your order or let us know if you need to make any changes, such as swapping equipment or adding a second product.
3
Pay your bond
Once you confirm, you will be asked to pay the bond. The bond covers free delivery to your door and your first week of hire at no extra cost. Bond amounts start at $100 for your first machine and $50 for each additional machine.
4
We schedule your delivery
Once the bond is received, a team member will call you to lock in a delivery time that suits you.
5
Delivery day
On delivery our team will ask for three things: a valid photo ID, your banking or credit card details to set up automatic weekly payments through Ezypay, and your preferred weekly payment day.
PAYMENTS AND CHARGES
Are there any charges beyond the weekly hire rate?
We provide premium equipment in new or near-new condition. The bond protects the machine during
your hire period. It is $100 for your first machine and $50 for each additional machine you hire at the
same time.
What is the bond for?
There are just two additional charges. A one-off $2 admin fee to set up your automatic weekly payments
through Ezypay, and the bond charge at the start. That is it. No hidden fees.
Do you do a credit check?
There are just two additional charges. A one-off $2 admin fee to set up your automatic weekly payments
through Ezypay, and the bond charge at the start. That is it. No hidden fees.
Can I change my weekly payment day?
Yes, easily. Just contact the office at any time and we can adjust your payment day to better suit your
schedule.
What payment methods do you accept for weekly hire payments?
Weekly payments are set up automatically through Ezypay. You will need a credit card with a line of credit. Debit cards are not accepted for ongoing weekly payments.
YOUR EQUIPMENT
What brands and machines do you offer?
We hire Raptor Fitness equipment, of which we are the exclusive NZ distributor. The range includes
treadmills (Base, Intermediate, Advanced and Supreme), crosstrainers, assault bikes, spinning bikes, base bikes, a rower and a ski erg. All machines are provided in new or near-new condition.
Can I order more than one machine?
Yes. However, please do not sign up multiple times as this can result in extra delivery and admin charges. Instead, call our accounts line to confirm your full order. We will ask you to sign up for one item
online and will manually add the other products to your account. Bond is $100 for the first machine and $50 for each additional machine.
What if I want to swap my machine for a different one?
Contact our office team and they will work through the options with you. Depending on your hire term and the equipment available, a swap can usually be arranged.
Are the machines new?
All of our machines are provided in new or near-new condition. We are a premium equipment provider
and do not hire out old or heavily used models.
HIRE TO BUY
What is hire to buy and how does it work?
Hire to buy gives you two ways to own your machine. If you are already on a hire agreement, you can switch to hire to buy at any point. When you do, 50% of all the hire payments you have made come off the
purchase price of the machine, up to a maximum of 50% of the product’s full value. Alternatively, you can
start on hire to buy from day one with a low deposit upfront and interest-free weekly payments over an agreed term. At the final payment, ownership transfers to you.
What is the commitment if I start on hire to buy from the beginning?
Starting on hire to buy from day one means you are committing to keep the machine for the full agreed term. This is not a trial. You pay a deposit upfront and then make weekly interest-free payments until the machine is paid off. All equipment remains Leisure Hire property until that final payment is received.
What happens if the equipment is repossessed during a hire to buy agreement?
If a repossession occurs at any point during either a hire or hire to buy term, no refunds will be given on any payments already made. We encourage customers who are having difficulty with payments to get in touch with us early so we can look at options together.
Is there any interest on hire to buy payments?
No. Hire to buy with Leisure Hire is completely interest-free. The weekly rate is agreed upfront and stays the same for the entire term.
When does the machine become mine?
Ownership transfers at the very last payment. Right up until that final payment clears, the equipment remains the property of Leisure Hire.
I have more questions about hire to buy. Who do I contact?
Call our sales team on 021 450 950 or visit our dedicated Hire to Buy page for full pricing, deposit amounts and a step by step guide.
ENDING YOUR HIRE
How do I end my hire agreement?
You need to give us two weeks verbal notice to cancel your hire. Contact the office on the accounts
number and let us know. We will confirm your cancellation and arrange a collection time.
How quickly do you collect the equipment after I cancel?
We collect within 7 days of the two week notice period ending. Our team will be in touch to confirm a
pickup time.
What if I am outside the local delivery area?
We deliver free within our standard delivery area. If you are more than 25 kilometres from our depot, a
remote area charge applies. This is calculated at a per kilometre rate plus travel time. Call the office and
we can confirm the cost before you sign up.
Still have a question?
Our team is easy to reach. Call or text the sales line and someone will get back to you quickly.